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Customer Feedback
At Woody's Express we aim to ensure customer satisfaction by producing work to the highest standard and ensuring the highest level of service and assistance. In order to help us continually improve our services we would appreciate it if you could take a few moments to fill out this form. The feedback you give will be taken seriously and any suggestions will be considered and may be implemented into the way we operate in order to improve our service to the customer.
Using the number ratings below, please tick in the appropriate box in order to answer the following questions. (5/5 being the highest score).
Please enter your name, address, and contract telephone number or email for our records
Were you kept updated with the progress of your delivery?
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Did we provide all aspects of our services to you within the timescales promised?
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Did our staff act in a professional manner?
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If you had any questions regarding the delivery, were we able to answer those questions?
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Were the goods received in a satisfactory manner?
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Overall, were you satisfied with the whole process?
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Does your feedback relate to a particular member of staff? if so please enter their name in this box, if not then leave blank.
Is there anything we can put into place which would improve our processes?
Do you have any comments or feedback on any aspect of the work or service we have provided to you? Please continue on a separate sheet if necessary.
If you are unhappy with your experience with the company, would you like to fill out a Customer Complaint Form? (If you select Yes you will be taken to the Official Complaints form (WF09)
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Head Office, Rigs Road
Stornoway, HS1 2RF
T
: 01851703908
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